Maine Veterans’ Homes Administrator Greg Urban Accepts ‘Gold Excellence in Quality’ Award from AHCA/NCAL on behalf of MVH Bangor

Author: Maine Veterans' Homes
Posted: October 15, 2021
Category: Maine Veterans' Homes News

Maine Veterans’ Homes – Bangor  has been recognized as a 2021 recipient of the Gold – Excellence in Quality Award for superior performance in the long-term and post-acute care profession. In recognition of the highest levels of quality, the award is the final step in three progressive levels of awards through the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program. The program recognizes organizations that meet rigorous standards and serve as models of excellence in providing high-quality long-term and post-acute care.


Earning the Gold - Excellence in Quality Award requires a skilled nursing center or assisted living community to first achieve the Bronze - Commitment to Quality and Silver - Achievement in Quality awards before applying for the Gold level—an accomplishment that takes several years. In addition, applicants must meet the core values and criteria of the Baldrige Performance Excellence Program. This organizational improvement tool focuses on specific management areas, including leadership, customer and staff satisfaction, strategic planning, and more.


“Maine Veterans’ Homes is committed to achieving excellence and advancing quality of care as we work together, caring for Veterans and their families who have served our country. I am proud of our team and the commitment they show every day. In pursuing this award, we have seen tremendous positive outcomes for our residents and their families, as well as our staff,” said Debra Fournier, Chief Operating Officer, MVH. 


MVH Bangor, the third of six MVH Homes to be awarded the Gold – Excellence in Quality from AHCA/NCAL, joins MVH Scarborough (2016) and MVH Machias (2018) in achieving this award. These MVH Homes are three of only 49 organizations nationwide to reach the Gold level of Excellence status in 25 years, and the only ones in Maine. 


Maine Veterans’ Homes has demonstrated exceptional performance and care outcomes for their residents and staff,” said Tammy Kelly, AHCA/NCAL National Quality Award Board of Overseers Chair. “I applaud their resiliency and dedication to the quality journey and for this outstanding achievement.”


The award was presented to Maine Veterans’ Homes during AHCA/NCAL’s 72nd Convention & Expo, October 10-13, 2021, in National Harbor, Maryland.